Eicra Realestate Software provides free pre-sales and post-sales technical support to all clients. Below you will find multiple ways to find answers to your questions. Please ensure your web host or server meets our requirements.

Customer Support
Post-Sale questions - Questions regarding order status and other after-sales support, log in to Help Desk and click on the "Submit Ticket" you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.

 
Sales Inquiry
Pre-Sale Inquiry - If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquiries.

 
MANUAL
  • Installation / upgrade Guide
  • Complete Documentation on software use & customization
  • Updated regularly with Video Tutorials
SUPPORT FORUMS
  • Join the community of Eicra Script Support Forum!
  • Take part in helpful discussions.
  • Marketing and business tips.
HELP DESK
  • Submit a ticket and receive professional assistance.
  • Track ticket responses and dialogue.
  • View articles, troubleshooters, news & more!
CONTACT US
  • Contact us via our contact form for a response via email.
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Get Helped - Piece of Mind
We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.


Do you offer support outside of your normal support coverage?
Yes, for customers with extended support contracts. Please contact info(at)eicra(dot)com for more information.